Nandos cashless policy raises ire of social media warriors
Nandos is taking its restaurants cashless in a controversial move that could alienate cash-paying customers.
Nando has operated without cash transactions for a while, but now the Redditers are onto it.
One diner recently shared a photo of the policy displayed on the EFTPOS machine which reads:
“We’re card only! Sorry, guess we’re part of the New World Order now. Just kidding, card payments mean we spend less time counting coins and more time perfecting your chicken.”
Some complained they will take their business elsewhere, with one person commenting: “I understand it’s a business’s right to refuse payment types. As someone who mostly uses card, I still think this is a really stupid move and will be taking out elsewhere”.
Another wrote: “Begs the question if card is so much more convenient for business why are they still allowed surcharges”.
Another comment read: “Maybe I’m a boomer-ish gen-z member, but it’s pretty ironic that legal tender is slowly becoming something only useful for buying non-legal items.”
Some did see the relevance in the move.
“The problem with cash is that cash handling, management and transportation is a business and ironically an increasingly unprofitable one”.
Anothers said, “Most people pay by card anyway so it's not too bad unless they charge a surcharge or ask for a tip by QR code.”
One employee defended the business saying it was nothing new.
“Nothing new. No surcharge for card, Nando’s is expensive enough as it is lol. It is annoying when customers try and complain to me or scold me for it though, not much I can do about it, I wasn’t even there when the decision was made,” the employee wrote.
“I worked at Nandos for eight months and I swear people always lost their minds about it”, another employee said.
Nando’s isn’t alone.
One McDonald’s branch in Clayton South in Melbourne has raised the ire of diners to its venue when it stated it wouldn’t be accepting cash payments.
Some said they would boycott the restaurant.
McDonald’s has several franchises with a cashless policy, with a spokesperson stating security concerns were behind the move.
“The safety and wellbeing of our people and customers is our top priority,” the spokesperson added.
“This includes asking customers to use cashless payment methods where possible.”
The spokesperson said that its restaurants would still accept cash if that method was the only payment method available.
The Australian Competition and Consumer Commission (ACCC) states businesses are not bound by law to accept cash, but must be clear about acceptable payment methods.
Jonathan Jackson, 6th May 2024
