Restaurant manager praised for fighting back after 1 star review
Customers have come to the defence of a restaurant manager who fought back against one-star reviews of Plenty Restaurant and Bar in Mission Beach Far North Queensland.
Jason Monteforte took to social media to tell his side of the story after guests who made a booking for two turned up with a party of five for a birthday celebration.
Monteforte was unable to find solutions for the party, who left and turned to social media to vent their spleen.
One customer claimed they had booked for five, but were refused a table as the booking was for two under their name.
“The manager came out and was extremely unhelpful ... No attempt for problem solving. We will not be back,' the person who made the booking said.
Monteforte hit back.
“If you make a booking for 2 people and arrive with 5, on the busiest dining night of the week and on what was essentially our biggest night of the year so far, it is likely to lead to disappointment,' he wrote.
“After spending over 10 minutes discussing and providing you with options to accommodate you, which you chose not to accept, we would appreciate if you didn't go down the path of telling fibs and attempting to damage the reputation of a quality local business.”
The manager then shared a picture of the booking for two people.
“As you can see, you aren't even able to get your facts correct when leaving scathing reviews on a business which was essentially a result of your own shortfalls,' he said.
“We are sorry that your birthday celebration left a lot to be desired but we are not able to take full responsibility for the outcome and did everything possible to resolve the issue.
“To rate one star for food that you didn't even taste, rate an environment you chose not to enjoy and then rate our service, after bending over backwards to try and appease you, is truly an appalling act.”
Monteforte praised his valued customers and defended the dining experience.
“As you know, we here at Plenty Restaurant and Bar provide an exceptional level of customer service, highest quality food and menu selections and a serene, beautiful environment and atmosphere making us a very popular dining venue and destination,” he wrote.
Monteforte had plenty of support including from Wandering Panda Coffee Van which applauded him for calling out 'keyboard warriors'.
Another customer wrote, “I absolutely love the food and exceptional service at Plenty Restaurant and Bar - we are so lucky to have such a quality restaurant in our area,” one wrote.
“Amazing food and service,” another said.
“Plenty Restaurants food has always been fantastic same with the entertainment and the staff are wonderful also they have always tried to accommodate us,” wrote a third.
Jonathan Jackson, 25th July 2024
