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WA diners rile restaurateurs

Mind your manners: Rob Broadfield with Angela Paddon, from The Brisbane, owner of the Trustee Scott Taylor and Andy McIntyre, from Five Bar   "I drive...

Mantra on track, PAS weathers storm, TFS record, Greencross expands

AUSTRALIA’S second largest hotel and resort operator Mantra Group is on the hunt for acquisitions after notching up a profit consistent with its full...

Increase sales with POS mobile tablets!

A mobile POS tablet is a smart platform to increase revenue in a non-invasive, friendly manner.  Orders can be taken anywhere in the venue and are sent...

Schwartz sell-off to fund Sydney Sofitel, with helipad

An artist’s impression of the Sofitel Hotel in Sydney’s Darling Harbour MULTIMILLIONAIRE cosmetic surgeon and hotelier Jerry Schwartz is...

Saks Restaurant and Bar owners assure public the food is safe after cockroaches in kitchen fail

The owners of Saks Restaurant and Bar at Marina Mirage are moving to reassure their food is safe after a cockroaches in the kitchen drama Picture: Carter...

Sunday penalty rates ruling serves as a win for small businesses

PENALTY RATES: Mary Jane's Restaurant manager Brent Riach said varied Sunday penalty rates could potentially impact Orange's larger restaurants. Photo:...

Retail Food splurges on coffee, pizza chains

RETAIL Food Group has paid $31 million for mobile coffee franchise Cafe 2U as well as the franchise rights for the La Porchetta pizza restaurant chain...

Restaurants shrink menus, focus efforts

The restaurant industry's Next Big Thing is shrinking the menus. For years, most major restaurant chains have been expanding their menus at a breathless...

VIC: Pub sale, 293-299 La Trobe Street, Melbourne

A PRIME development site, the Duke of Kent hotel, in central Melbourne has sold for $14.08 million. Singaporean developer Fig Tree Holdings purchased...

How to handle angry customers

Customers might get angry for a variety of reasons, some justified, some not. Whether they confront you face-to-face, over the phone or in Live Chat, you...