Survival guidelines for armed hold-ups
Armed robbery is one of the most serious and potentially dangerous crimes committed. Generally those committing these crimes do so because they believe that their profit will be worth the risk and have little concern for their victims. Therefore safety of your fellow team members is always the most important consideration when reacting to an armed robbery and by being prepared, accommodation providers may reduce the risk and impact on their team.
The majority of robbers are males on the lookout for premises that are either isolated or easy to enter and leave, and where the cashier will offer the least resistance. Lone, junior cashiers are particularly at risk. The perfect target is a solitary outlet located on either a main road, open late at night and staffed by a single worker. Although a hold up can take less than 90 seconds, the offender will usually take the time to check out the exterior and interior of the premises prior to the crime. Accommodation providers should be aware of people coming into the premises and lingering before approaching reception.
All accommodation providers should train staff in handling these situations and consider a training program designed specifically for their property, however, generally the following guidelines may assist in reducing the risk to your team members:
- Follow any internally developed security policies and procedures;
- Stand still and identify the situation;
- Obey the robber’s instructions;
- Remain calm and quiet;
- Observe safely, if you can;
- Stay out of the danger area;
- Stay where you are, do not chase;
- When safe call the police;
- Seal off the hold-up area;
- Ask witnesses to remain; and
- Complete an incident report.
Managers need to also consider the mental health of their team and guests. There may be a need for counselling. The Accommodation Association provides a factsheet on security on the Association website at www.aaoa.com.au
