NSW Government proposes facial recognition and third-party gambling exclusions for pubs and clubs

The NSW government is advancing its gambling reforms plans and is considering introducing facial recognition technology in pubs and clubs. It is also considering a third-party exclusion scheme to address problem gambling and criminal activity.

Under the proposed reforms, families and friends could apply to have individuals they believe are experiencing gambling problems banned from venues or gaming areas for a period of one to three years. This third-party exclusion process, supported by facial recognition technology, would expand upon the existing self-exclusion program and mirror similar systems currently operating in NSW casinos. Police could also use the facial recognition system and a new statewide exclusion register to prevent known criminals and suspected money launderers from accessing venues.

The government is considering methods to protect those who initiate third-party exclusions from potential retribution. Options such as anonymous or protected disclosures are being explored. Further details regarding the scope of exclusions, including whether bans would apply to all venues, specific venues, or just gaming areas, are yet to be finalised.

These proposals stem from a Labor election commitment to gambling reform. 

The Independent Panel on Gaming Reform, established by the Minns government, provided recommendations on facial recognition and third-party exclusions in its roadmap plan released in 2024.

Two consultation papers, released on Sunday for public feedback, outline the proposed minimum exclusion period of one year and a maximum of between two and three years. The papers also detail a proposed 21-day temporary venue ban. 

Applications for exclusion are assessed by a panel of experts convened by Liquor & Gaming NSW.

The government is seeking public input on proposed reforms aimed at preventing domestic and family violence and other forms of retaliation. A key proposal is allowing family and friends to make "protected" or "anonymous" disclosures.

The government is also working to determine the placement of facial recognition technology in venues and establish clear guidelines for obtaining patron consent. 

Gaming and Racing Minister David Harris acknowledged the complexity of the reforms and emphasised the government's commitment to finding the right balance, hence the call for community feedback.

“Third-party exclusions are designed to help those experiencing gambling harm and their loved ones when other avenues to seek help may have failed,” Harris said.

“This is complex reform which is why we are seeking feedback on a range of issues.”

The idea of third bans is supported by Australian Hotels Association NSW CEO John Whelan.

“Facial recognition in gaming rooms will only identify registered problem gamblers,” Whelan said.

“It will be a huge improvement on the current system which has privacy and accuracy issues as staff are required to memorise photos of gamblers.”

Jonathan Jackson, 17^th February 2025